Refund Policy

1. Start with the free trial

Every subscription starts with a 30-day free trial, and you are charged $0 that day. Cancel any time before day 30 and you are never charged, and you keep using Prime Motion for the rest of the trial. The trial is the best way to find out whether Prime Motion suits your machine and your work, at no cost.

2. 14 days to ask for a refund

If you are charged and want your money back, ask within 14 days of the charge and we'll refund it in full. This covers every charge: the first one after your trial, each monthly renewal, and each annual renewal. You don't have to give a reason.

When we refund a charge, we also cancel the subscription so it doesn't charge you again. Access ends when the refund is processed.

After 14 days, charges are not refundable, and we don't refund part-used periods. The exceptions are where the law requires a refund, or where Paddle's buyer terms give you one. If you cancel later in a period, you keep access until that period ends.

3. How to ask

• Use the contact form or email support@primemotioncnc.com, from the email address on your Prime Motion account if you can. Tell us which charge you mean; the date and amount on your receipt are enough.
• Paddle, our merchant of record, processes the refund to the original payment method. The receipt Paddle sent you carries Paddle's own business details.
• How quickly the money reaches you depends on your bank or card issuer, usually a few business days.

To cancel without a refund, use Manage billing on your account page.

4. Your legal rights

This policy adds to your rights. It doesn't take any away.

• If you are a consumer in the European Union or the United Kingdom, you may have a legal right to withdraw from an online purchase within 14 days. The free trial already covers that window, because you can cancel during it without paying anything. Our 14-day refund then applies to every charge after it.
• If Paddle's buyer terms, or the consumer laws where you live, give you more than this policy does, you get the more generous right.

5. Abuse

We may refuse a refund, or a new trial, if someone repeatedly subscribes, asks for a refund and subscribes again; uses several accounts to get repeated trials; or acts fraudulently. If you open a chargeback with your bank, please contact us first. We can usually fix the problem faster.

6. Questions

PrimeMotionCNC, LLC: contact form or support@primemotioncnc.com.