Terms of Service

These terms are the agreement between you and us for using Prime Motion. They are written to be read. If something here is unclear, email support@primemotioncnc.com and we'll explain it.

1. Who we are

Prime Motion is made and sold by PrimeMotionCNC, LLC ("we", "us"). You can reach us through the contact form or at support@primemotioncnc.com.

2. What Prime Motion is

Prime Motion is CNC machine-control and CAD/CAM software. Today it runs on Android tablets. It lets you design parts, generate toolpaths, probe and set work offsets, and send G-code to Grbl 1.1 and grblHAL controllers over USB.

Versions for other platforms are in development. They have not been released, we don't promise when or whether they will be, and they are not part of what you buy today.

3. Your account

• You need a Prime Motion account to subscribe and to unlock the app. You can create one on this website with an email address and password, or with your Google account.
• Keep your sign-in details to yourself. You are responsible for what happens under your account.
• Give us an email address that works. That's where we send notices about your account and these terms.
• You must be old enough to enter a binding contract where you live (18 in most places) to buy a subscription.

4. Your subscription and license

A subscription is for one person: the one signed-in user it was bought for. While it is active, we give you a personal, non-exclusive, non-transferable license to install and use Prime Motion on devices you use, under these terms. You may not share the account with other people. To give another person access, buy them their own subscription.

The subscription includes the updates we release while it is active.

5. Prices, payment and tax

The plans are $249 per year or $29 per month, per seat, in US dollars, as shown on the pricing page and confirmed at checkout.

Payments are handled by Paddle, our merchant of record. Paddle is the seller of record for your purchase. It runs checkout, takes payment, adds sales tax or VAT where it applies, issues invoices and receipts (which carry Paddle's own business details), and processes refunds. When you buy, you also accept Paddle's checkout buyer terms, which Paddle shows at checkout.

If we change a price, we'll email you at least 30 days before the new price applies to your next renewal. You can cancel before then.

6. The 30-day free trial

• Every subscription starts with a 30-day free trial. You enter a card, and you are charged $0 that day.
• On day 30 your card is charged for the plan you chose, unless you cancelled first.
• If you cancel during the trial, you are never charged, and you keep using Prime Motion for the rest of the trial.
• The trial is for new subscribers. We may refuse a second trial for the same person.

7. Renewal and cancellation

Your subscription renews automatically at the end of each billing period, monthly or yearly, and Paddle charges the card on file until you cancel.

To cancel, sign in to your account page and choose Manage billing, which opens Paddle's customer portal. You can also ask us to cancel it for you. Cancellation takes effect at the end of the period you've already paid for, and you keep access until then.

If a renewal payment fails, Paddle retries it. Your access continues for 14 days while that happens. If the payment still hasn't gone through after that, the subscription stops being active.

8. Refunds

You can ask for a refund within 14 days of any charge. The full rules are in the Refund Policy, which is part of these terms.

9. When the subscription isn't active

The app checks your subscription with our account service about once a day when it has an internet connection. It keeps working offline for 10 days from the last successful check.

If your subscription ends, or the 10 offline days run out, three things stop until it's active again: starting a job, exporting a program from Manufacturing, and creating a new design. Everything else keeps working: opening and viewing your designs, jogging, homing, probing and zeroing, and your tool libraries, macros and settings. We never delete anything on your device because a subscription ended.

10. Machine safety: read this

Prime Motion sends motion commands to real machines. A CNC machine can destroy work, damage property, and seriously injure or kill people. By using Prime Motion you accept that:

• You are the operator. You are responsible for your machine and everything it does. That includes its setup, wiring, limits, workholding, tooling, guarding, dust and fire safety, and a working emergency stop you can reach.
• Check before you cut. Check every design, toolpath, G-code program, macro, probe cycle and work offset before you run it. Simulations and previews help you check; they don't guarantee what the machine will do.
• Stay with the machine. Never leave a running machine unattended.
• Remote access is real control. If you turn on remote access, a paired browser can operate the Control screen and move the machine. Only pair devices you control, and keep someone at the machine.
• Software can be wrong. Prime Motion, your controller firmware, your computer and your machine can all have faults. Prime Motion doesn't replace a trained operator, hardware limit switches, or an emergency stop.

11. Acceptable use

You agree not to:

• copy, resell, rent, sublicense or redistribute Prime Motion;
• get around, disable or tamper with sign-in, subscription checks or other license controls;
• reverse engineer, decompile or disassemble the software, except where the law allows it regardless of this term;
• use Prime Motion to break the law or to harm anyone.

12. Who owns what

Your work is yours. You own the designs, toolpaths, G-code and other files you make with Prime Motion. We claim no rights in them.

The software is ours. We, and our licensors, own Prime Motion, this website and the Prime Motion name and logo. Prime Motion includes open-source components. Each one is licensed under its own terms, which are listed in the app under Settings → About. If those terms give you more rights to a component, they apply to that component.

If you send us suggestions or feedback, we may use them without owing you anything.

13. Changes to Prime Motion and to these terms

We keep improving Prime Motion. Features may be added, changed or removed in updates.

If we change these terms, we'll post the new version here with a new effective date. If the change matters, we'll email you before it takes effect. If you keep using Prime Motion after a change takes effect, the new terms apply. If you don't accept them, cancel your subscription.

14. Suspension and termination

You can stop using Prime Motion and cancel at any time.

We may suspend or end your account if you seriously or repeatedly break these terms, don't pay, use Prime Motion fraudulently, or put other people at risk. Unless the law or the situation prevents it, we'll tell you why first and give you a chance to fix it. If we end your account without a good reason under these terms, we'll refund the unused part of your current period.

Ending an account doesn't touch the files on your device.

15. Warranty disclaimer

We work hard to make Prime Motion reliable, but it is provided "as is" and "as available". As far as the law allows, we make no other promises about it. That includes any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We don't promise that it will be error-free or uninterrupted, or that it will work with every machine, controller or firmware version.

16. Limitation of liability

As far as the law allows:

• we are not liable for indirect, incidental, special or consequential losses, or for lost profits, lost data, lost material, damaged machines or tooling, or downtime, even if we were told they were possible;
• our total liability to you for all claims about Prime Motion is limited to the amount you paid for Prime Motion in the 12 months before the claim arose.

Some places don't allow these limits, or don't allow them for certain claims, such as death or personal injury caused by negligence, or fraud. Where that is the case, they apply only as far as the law permits.

17. Your rights as a consumer

If you are a consumer, you may have rights under the laws where you live that a contract cannot take away. Nothing in these terms limits those rights.

18. Governing law and disputes

[[OWNER: confirm governing law — Washington]] These terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws rules. Courts located in Washington State have jurisdiction over disputes about them. If you are a consumer in the European Union or the United Kingdom, you can also bring a claim in the courts where you live, and you keep the protection of the mandatory laws there.

Before you start a formal dispute, please contact us first. Most problems are solved by an email, and we'll try in good faith to sort it out within 30 days.

19. General

• These terms, the Refund Policy and the Privacy Policy are the whole agreement between you and us about Prime Motion.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we don't enforce a term straight away, we haven't given up the right to enforce it later.
• You can't transfer your subscription or these terms to anyone else without our agreement. We may transfer them to a business that takes over Prime Motion, and your rights stay the same.
• Neither of us is responsible for delays caused by events outside our reasonable control.

20. Contact and notices

Send notices and questions through the contact form or to support@primemotioncnc.com. We send notices to the email address on your account.