PRIME MOTIONLicense
Prime Motion is a subscription. Settings → License is where you sign in, see the state of your subscription, and see how long the app keeps working if the shop loses its internet connection.
Signing in
- Open Settings → License and tap Sign In.
- Enter the Email and Password of the account the subscription was bought with, or use Continue with Google if you bought it with a Google account.
- Tap Sign In.
If sign-in fails, the panel says why: Email or password is incorrect., or The sign-in service can't be reached. Check the network connection.
Once signed in, Prime Motion checks the subscription and remembers the answer. It checks again every 24 hours while it can reach the internet, in the background; you are not asked to sign in again. Verify Now checks immediately, which is the button to tap after buying or renewing.
Status
| Status | What it means |
|---|---|
| Signed out | No account is signed in |
| Active | A current subscription, checked recently |
| Active (trial) | You are inside the trial period |
| Active — verified offline | Prime Motion cannot reach the internet and is working from its last answer |
| License expired | The subscription reached its end date, or the offline days ran out |
| Subscription canceled | The subscription was cancelled |
| No license on this account | Signed in, but this account has no subscription |
Signed in, more rows appear: Plan (Annual or Monthly), Valid through, Last verified, and, when working offline, Offline use left.
Working without internet
A tablet at a machine is often nowhere near a router, and that must not stop a job. When Prime Motion cannot reach the account service, it works from the last answer it received for ten days from that check. Status reads Active — verified offline, and Offline use left counts down.
What needs a subscription
| Needs an active subscription | Always available |
|---|---|
| Starting a job: a single file, a project run or a recovered job | Opening and viewing your designs |
| Exporting a program from Manufacturing | Jogging, homing, probing and setting work zero |
| Creating a new design | Tools, Macros, Wizards, History, Help and every setting |
Starting a job without a subscription opens Sign-In and License Required, with Open Settings to come here.
Signing out
Sign Out asks first: Running jobs, CAM export and new designs require a signed-in, licensed account. Designs and settings stay on this tablet. Your designs, tool libraries, macros and machine profiles stay where they are.
Trouble with your subscription
If the status is not what you expect after Verify Now, contact support@primemotioncnc.com with the account's email address and what Status shows.